Implementation of purchase and manufacturing agreements

For processing and delivering your order, we need your name, e-mail address, delivery address, payment details and your telephone number. We pass along these data to third parties, e.g. to delivery services. We do so only if it is necessary for the implementation of the purchase agreement or any other agreement to which you are a party..

Delivery of our products

In order to deliver our products, we need your name, e-mail address, payment details and your telephone number. These data allow us to process your request, contact you, provide our services and keep you informed of the process. If it is necessary for delivering the products, we disclose your personal data to third parties.

Blog

By means of a blog you can review our products and services on our website. We ask for your name before posting the blog. The blog, including your name, is visible on our website. You can choose to leave an anonymous blog. This privacy policy does not apply in such cases, since anonymous data is no longer personal data.

Account

When you register on our website, we ask for your name and e-mail address in order to create an account for you. We also use this information, including your avatar, to enable you to communicate with other users of the website. When you send an order to us we need the data mentioned above.

Once you have provided us with your personal data in setting up your account, you will have access to that information so you can update, modify or delete it.

Profile

You can create an online profile on our website. Your profile can include (but is not necessarily limited to) your name, an image, username and short biography, if you choose to share that information with us. You can also choose to receive information from us about our services.

The information of your profile is by default public and will be visible in our online community. You can opt to keep your name private on your profile page. By accessing your personal profile, you can change your preferences.

Social media

Shapeways can be found on several social media, such as Facebook. We collect your personal data when you use functions on these websites and/or apps, such as a Facebook like or when you log in via Facebook. If you use such a function, we are able to obtain your personal data via our social media.

Financial data

We do not currently collect financial information, as that information is collected and stored by our third party payment processor. However, we may from time to time request and receive some of your financial information from our payment processor for the purposes of completing transactions you have initiated through the services, protecting against or identify possible fraudulent transactions, and otherwise as needed to manage our business. In those cases we will use best practices to protect your financial information.

Your rights

You have a number of statutory rights with respect to us: access, corrections or additions, data deletion, limitation of processing, transfer of digital data and the right of objection. We explain these rights below. We also explain how you can exercise these rights with respect to Shapeways.

Right of access

Upon your request, we will inform you in writing whether we are processing your personal data. In our response, we will explain which of your personal data we have processed or are still processing. We will also explain the categories of sources for the personal information we collected about you, the purposes for which the data have been or are still being processed, the parties with which the data are being shared, the period for which these data are expected to be stored, and which other rights you can exercise. If we have disclosed your Personal Data for a business purpose over the past twelve months, we will also identify the categories of Personal Data shared with each category of third party recipient.

Corrections or additions

If you have received details about the processing of your personal data, you can request us to correct inaccuracies or to make additions to incomplete information. If we make corrections, you will receive a supplementary statement from us. That statement will also be sent to any recipients of your incorrect or incomplete data.

Delete personal data

You can request us to delete your personal data from our systems in one or more of the following cases:

– the personal data are no longer necessary for the purposes for which we have processed them;

– you withdraw your permission for processing or further processing and no other basis for processing exists;

– you lodge a motivated objection, and there are no urgent reasons for not respecting your objection;

– the personal data have been wrongfully processed by us;

– we have to delete your personal data on the basis of a statutory obligation of which we had no knowledge before you informed us thereof.

Limitation of processing

If you have noticed an inaccuracy or incompleteness in your personal data, you can request us to limit the processing for as long as we are dealing with your request. You may also request us to limit the processing of your data if you believe that we are wrongfully processing your data or if we no longer need them, or if you have lodged and objection against the processing or the further processing of the data. After the receipt of your limitation request, we will continue to process the data only with your permission or if there are compelling reasons for doing so (such as legal proceedings).

Transfer of digital data

If you have provided us with personal data and we have processed your data with your permission or in the context of implementing an agreement with you, you will be entitled to request a copy of these data from us. In such cases, you can also request that your data be transferred directly to another service provider.

Non-discrimination for exercising your privacy rights

Orange Labs does not deny goods or services, charge different prices, provide differing levels or quality of goods or services, or otherwise discriminate against those who exercise their privacy rights.

Authorized Agent

You may designate an authorized agent to submit a request to know or delete your personal data. If you choose to use an agent, we may require that you first 1) provide a written statement granting the agent permission to act on your behalf and 2) verify your own identity with us.

Objection

You may lodge an objection at all times against the processing of personal data relating to you. That applies particularly to profiles and accounts that we have created on the basis of your personal data. We will cease processing your data following the receipt of your objection, unless we can put forward justifiable reasons that outweigh your interests, rights and liberties.

If we process your personal data for direct marketing purposes, you may object at any time and we will cease processing immediately.

Exercising your rights

If you wish to exercise one or more of the rights summarised above, you can submit a request to [email protected] A request must (1) provide sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describe your request in sufficient detail to allow us to understand, evaluate, and respond to it. Orange Labs will decide on your request within four weeks, unless we inform you within that period that we need a bit more time.

If your personal data is processed on the basis of your permission, you will be entitled to withdraw that permission. Any withdrawal of your permission will not prejudice previous processing on the basis of that permission.

Verification of requests

We will need to verify your identity before processing any request. To do so, we will attempt to match information contained in your request with information already maintained on our system. If necessary, we may ask you to provide additional information for verification. In the event we are unable to verify your identity through this process, you may be requested to provide a copy of your driver’s license or other government ID. All new personal data collected for verification purposes will be deleted as soon as possible after processing your request.

Complaints

If you have a complaint about the use of your personal data, please contact the Orange Labs legal department at [email protected] You can also contact us directly here at contact us. This body is authorized to examine your complaint.

Any questions?

If you have any questions, please e-mail us at: [email protected]

We reserve the right to update this privacy statement periodically. The latest version will be published on this page.